Who we are
📱 Yubo is a safe space for young people to socialize and make connections while streaming and chatting online through an app.
🔒 The platform boasts an innovative suite of safety tools that guarantee all its users’ security, moderation, and privacy.
Faced with a new generation of hyperconnected digital natives who are lonely and overwhelmed, Yubo helps Gen Z engage with the world and learn about themselves. Inspired by the best of offline interactions and the possibilities of digital life, Yubo's vision is to fix online social interactions for the next generation. Unlike traditional social networks, Yubo prioritizes people over content, real-time interactions over likes, and real connections over followers.
🌍Created by three friends/engineers who are passionate about consumer apps and thanks to a team of 60 people in 3 different offices (Paris, Londres, Jacksonville), Yubo now has 50 million users across and attracts approximately 2 million new users every day.
Since its launch in 2015, the app’s users have:
✔️made more than 2 billion real connexions/friendships on the platform.
✔️ sent more than 10 billion chat messages.
✔️ streamed live almost 30 million times.
Challenges:
As an Trust & Safety Specialist, you:
- Develop subject matter expertise on online abuse
- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.
- Identify high risk issues and coordinate/report to law enforcement authorities based on policy requirements.
- Escalate/Handle high risks escalations and apply critical thinking based on level of risk
- Identify opportunities to improve our operational workflows and user policies
- Report technical bugs
- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines
- Help and assist with training improvement and learning development
- Escalate/Handle high risks escalations and apply critical thinking based on level of risk
- Communicate on new trends see on the app
- Suggest ideas and projects to improve Yubo safety product
- Write a daily report to raise any new trends seen on the app
Technical & Mindset Prerequisites
Professional background:> 3-4 years of experienceMust have: safety or moderation experienceNice to have: customer support experienceDo reportingSpecific knowledge:Required languages: German => C1/C2 - English => B2Fluent in German cultureFluent in pop culture / genZUnderstanding social networksSoft skills:Analytical skills, ability to appreciate/evaluate situations in a specific contextAbility to make decisions quicklyAdaptabilityFlexibilityTeam playerAbility to step backSocial intelligence: being able to understand and adapt to the background and culture (employees and users)The recruitment process
Interview with TAM & LeadUse caseInterview with Team LeadCriminal record checkOur approach to privacy
As part of your job, you will be working on tools that process personal data relating to Yubo users, including users under 18 years old who require special protection.As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.Every employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.What we can offer you
Our culture :
✨Yubo is a tribe of diverse backgrounds and expertise (tech, marketing & communication, safety, support functions...) that share common values like a results-based culture, total transparency, a strong team spirit, the drive to continue learning, and courage to face challenges head-on.
Our policy about diversity & inclusion :
🏳️🌈 We’re serious about diversity and inclusion at Yubo. People of color, gay, lesbian, transgender, non-binary people, parents, and people with disabilities are all welcome on our team. We hold regular workshops to foster a culture of empathy and compassion for minority issues. We are proud that diversity and inclusion are crucial assets to our team.
Working at Yubo means :
🗽Flexibility and autonomy: the chance to work remotely when you want and where you want and with the material and tools of your choice
🔥 Trust and empowerment: We’ve only just begun this adventure, and there are plenty of projects to work on. So it’s up to you to shape your role according to your skills and career path with the support of your manager.
🥰 Care and well-being: We care a lot about our people with a lot of benefits such as... Health insurance 100% reimbursed, lunch vouchers 60% reimbursed, sick leave 100% covered, parental leave for both parents, brand new offices in the Paris, London, and Jacksonville, Pass Navigo (metro/bus) 100% covered, transport cost reimbursement for people who bike to work, and a kitchen stocked with free snacks and drinks.
🥳 Togetherness and fun: 1 monthly team-building to celebrate, 1 incredible trip per year to relax and disconnect, quarterly team-buildings per team to rediscover each other and reconnect, Switch games after lunch, and, of course, kind and friendly teammates
🎉We are certified HappyIndex® / AtWork StartUp 2021, Tech AtWork® 2021, and Hybrid Worplace® 2021 🍾
